Frequently asked questions

Home cleans are priced from the number of bedrooms and bathrooms, the property type, how dirty it is, parking and any extras. The calculator shows every line, plus GST, before you send anything. Commercial and builders work is quoted after we understand the job.

It is the price for the details you enter. If the property turns out to be very different — much larger, or in much worse condition — we will talk to you before doing any extra work.

Kitchen, bathrooms, bedrooms, living areas, interior windows within reach, floors and the laundry, including inside cupboards. Carpet steam cleaning and some items such as the fridge are optional extras. Each service page lists what is and is not included.

Sending the form is a request. We confirm the date and time with you by phone, SMS or email — your booking is confirmed only when you hear from us.

Yes. Choose the date and time that suits you; we run more than one job at a time and will contact you if we need to suggest another time.

Tell us in the booking form whether you will be home, or whether keys are with an agent or in a lock box. Access details are stored in a restricted part of our system and are never included in emails.

Free parking on site or in the street is best. Metered or paid parking adds $11 plus GST to the price.

For end of lease cleans, please move out all furniture and belongings first and make sure power and water are on. For regular cleans, clearing benches and floors lets us spend the time cleaning.

Tell us within three days, with the agent’s notes or photos, and we will come back to re-clean the areas concerned.

Call or message us as early as you can so we can offer the time to someone else. Any cancellation terms are confirmed with your booking.